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Raising a Dispute or report Fraud
Redeeming funds on a closed account
Raising a complaint
Disclosing a change in circumstances
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Customer Relations - Direct Contact
General Frequently Asked Questions (FAQs)
General Frequently Asked Questions (FAQs)
Account Closure
What do I need to do now before my account is closed?
Will there be changes to my fees and payments?
Why is my account closing?
Is my money safe?
If I forget to withdraw or send the money to the other account before closure, where I can claim for this money?
About Us
Who are our Partners?
Who are Solaris?
Which regulatory authorities in Europe issued the licenses for Solaris EMI?
Fraud Support
Protecting your account
Fraud Concerns
Complaint Support
UK / GBP Complaints
Euro Complaints
Vulnerable Customer Support (GBP Accounts)
Have you had a change in your circumstances?
Redemptions (Closed Accounts)
Refunds sent after the account was closed
I have had money sent to me after my account closed.
Why is my account being closed?
Its been over 14 days since i raised my refund request
I still had money on my account when it closed