Contis Financial Services Limited (in Special Administration) ("CFSL")
Joshua James Dwyer and Robert Spence of Interpath Advisory were appointed Joint Special Administrators (“JSAs”) of CFSL on [30 January 2025].
Key Updates for Customers:
- Account Access:
- All customer accounts, including prepaid debit cards, have been frozen.
- Payments and receipts are no longer possible.
- Customers can access information regarding their accounts via the web until 6th February 2025 to:
-
-
- Review/download account statements.
- Update contact details.
-
-
-
-
- Access the webpage here:
-
- Ffrees: https://card.ffrees.co.uk/SecureLogin/login.aspx
- credEcard: https://secure.credecard.com/SecureLogin/login.aspx
- Dragon https://dragonaccount.trilogy-money.com/
- Canvas: https://login.contis.com/canvas/security/login
- Engage: Unfortunately Engage customers will be unable to log into their online portal.
-
- Access the webpage here:
-
- Next Steps for Customers:
- No action is required at this stage beyond downloading statements and updating details.
- Further information and FAQs are provided via the Interpath website - http://CFSL.ia-insolv.com
- Monitor the customer portal for updates, including information regarding the claims process and fund returns - http://CFSL.ia-insolv.com
- Special Administration Impacts:
- The Company has ceased trading.
- Funds are frozen. A claims process will be introduced by the JSAs once the reconciliation is completed.
- Reporting Fraud:
If fraud occurred before [30 January 2025], report it via the Solaris (formerly Contis) website https://customersupport.solarisgroup.co.uk/hc/en-gb. - Beware of Scams:
- JSAs will not contact customers directly by phone.
- If approached by a third party offering to recover funds, proceed with caution.