As of April 26th, 2024, the card program was officially turned off with Visa, as this was 4 months after the closure of the account in December 2023.
Due to this, any refund attempts made on or after this date will automatically fail because they are unable to process through Visa.
Unfortunately, this means we do not receive any data regarding these failed refund attempts.
Attached is a letter you can provide to the merchant requesting them to arrange a refund through an alternative method.