A couple of considerations that you can look into, to make managing your account easier:
Sign up for our online portal / app*.
Using this service can enable you to:
-
- Get your balance.
- Check your statement and recent transactions.
- Request a new card.
- Activate your card and retrieve your PIN.
- Transfer.*
- Set up a Standing order or Direct debit.*
- Change your personal details.
- Activate notifications about your account (SMS*, email or push notifications).
- Get a message when money comes into your account.
- When you withdraw from an ATM.
- When money is taken out of your account.
*If applicable to your account and brand.
Our team is always happy to help you get set up if you are unsure how to do this.
Other Hints and Tips:
1. Regular Monitoring
- Check Statements: Review your account statements regularly to track your spending and ensure there are no unauthorized transactions.
- Set Up Alerts: Set up these alerts to stay informed about your account activity.
2. Budgeting
- Create a Budget: Outline your income and expenses to understand where your money is going. This helps in prioritising spending and saving.
- Track Spending: Use apps or tools to track your expenses and compare them against your budget. This can help identify areas where you can cut back. A couple of apps we are aware of that are available in the UK are ‘Emma’ ‘Cleo’ and ‘Snoop’.
3. Avoid Overdrafts
- Know Your Balance: Always be aware of your account balance to avoid overdrawing your account, which can lead to fees or complications.
4. Fee Management
- Understand Fees: Be aware of any fees associated with your account, such as maintenance fees, ATM fees, or transfer fees. Look for ways to avoid them, or alternative cheaper options. Speak to the team to find out more!
5. Secure Your Account
- Strong Passwords: Use strong, unique passwords for your online banking account and change them periodically.
- Enable Two-Factor Authentication: This adds an extra layer of security to your account.
- Beware of Scams: Be cautious about phishing emails, phone calls, or texts asking for personal information. Always verify the source before responding. We will never ask you to confirm your one-time password or long card number as a way to verify your identity.
- Review scams: Whilst we are always working in the background to ensure your account remains safe, we would also ask you to remain vigilant. Never share your card or PIN with anyone. Action Fraud can inform you of trends in recent scams: https://www.actionfraud.police.uk/
6. Stay Informed
- Update Information: Ensure your contact information with the bank is up-to-date so you receive important notifications.
- Review Bank Policies: Stay informed about any changes in your bank’s policies or terms and conditions.
By following these tips, you can better manage your bank account, avoid unnecessary fees, and make informed financial decisions.