What happened?
We are currently investigating a potential data breach where personal information may have been accessed. We are working with cybersecurity experts to understand the extent of the breach and to enhance our security measures.
Is my account safe?
Yes, there is no threat to your account or funds. The breach appears to involve personal information, but your financial information and account remain secure.
What type of personal information was accessed?
Personal information may have been accessed including; title, forename, surname, dob, sex, phone number, email address, language.
What should I do to protect myself?
Please be vigilant against phishing attempts. Do not share your personal information or click on links from unknown sources. Remember, we or our partners will never call you to ask for personal information. More information can be found here: https://customersupport.solarisgroup.co.uk/hc/en-gb/articles/19569353214749-What-is-Phishing
How can I verify communications from your company?
Always check that emails from us are from our official email address, which can be validated by the sender line showing contact@solarisgroup.co.uk or no.reply@solarisgroup.co.uk. If you receive any suspicious communication, please contact our customer service team immediately via contact@solarisgroup.co.uk.
Have you informed law enforcement?
Yes, we have notified the appropriate authorities and are cooperating fully with their investigation.
How will I know if my information was involved?
If your information was specifically involved in the breach, we will contact you directly with detailed information and instructions on any next steps you should take.
What is the company doing to prevent this from happening again?
We are taking immediate steps to enhance our security measures, including working with cybersecurity experts to conduct a thorough review of our systems and practices.