What is a Dispute?
A card disputes is also where you have attempted to take money from an ATM and either, you did not receive the funds or only received part of the funds. However, the full amount has been deducted from your account.
In this case, please wait 48 hours as the funds may automatically returned. If they are not returned within 48 hours then we may be able to raise a dispute directly with the ATM provider.
What to do if you need to raise a dispute.
You will need to attempt to contact the company directly regarding the service before we can assist. If you have contacted them and they have refused to refund you or are non-responsive please attach this evidence to the form, without this information we may not be able to assist you.
We will also need you to attach a photo of what service you did received (if applicable)
If you have contacted the company directly, then please select submit a request and select the relevant reason from the Fraud Query dropdown.
Once we have received your request we will review your request and where possible we will raise a dispute for you directly with the company.
How do i have to raise a dispute?
Disputes need to be raised within 120 days from the date of transaction / the date of expected delivery.
How long can a dispute take to resolve?
A dispute can take up to 50 days to resolve, although we endevour to respond as soon as we can.